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Billing & Insurance

Our job is to make navigating the billing and insurance process as smooth as possible for you!

Questions For Our Billing Team?

They would be happy to help guide you!

Contact our billing team by:
Phone: 608-497-3198
Contact Form: Fill it out here!

If you are looking to pay your bill, click here!

Frequently Asked Questions

What insurance companies does CI work with?

We are proud of outstanding and valued relationships with the following insurance companies:
Aetna, The Alliance, Auxiant, GHC, Dean (SSM), Health EOS, Humana, Tricare, Trilogy, Quartz,
UMR, Security Health Plan, Aspirus Health Plan, and WPS.

CI is a trusted and contracted provider for most local insurance carriers.
If you do not see your insurance provider on our list, please connect with your employer or insurance carrier.

*CI is
not a Medicaid, Badgercare, Forward Health, or Katie Beckett provider.*

Quartz insurance logoDean Health Plan insurance logo    security health plan insurance logo

the alliance self-funding smart insurance logo WPS Health insurance logo

How do I start the insurance process?

Once your intake paperwork is completed, we will help you by contacting your insurance to verify coverage and benefits on your behalf. The CI team will submit any necessary insurance authorizations. 

When will I receive a bill?

Our billing cycle is monthly with billing statements being mailed out around the 1st of the month, for therapy services from the previous month. 

Who do I contact about a change in my insurance information?

Great question! We will need to know about any change in insurance or address, throughout the year, as soon as possible. You can contact our billing department directly with this information. They will need new paperwork filled out, along with a copy of your new insurance card.

What are my payment options?

There are several ways to pay your bill!  CI now utilizes automated payments.  Manual payments can be processed in several ways:

    • Online on the CI website 
    • Patient portal
    • Phone: 608-497-3198
    • Mail: CI Pediatric Therapy Centers 2995 Sub-Zero Pkwy Fitchburg, WI 53719   
    • At your clinic’s front desk

Are there grant opportunities available?

Our team would love to help you look into this! We have dedicated members of our CI Team, Family Support Liaisons (FSLs), that can work with you and your family to investigate any potential grant opportunities. To contact a member of our FSL team, you may do so on our contact form here!

Meet the CI Billing Team

Notice of Privacy Practices

Your information is protected by the Health Insurance Portability and Accountability Act (HIPAA). This law describes how medical information about you may be used and disclosed and how you can get access to this information. To read our HIPAA notice of privacy practices, please select the link below:

No Surprises Act 

You are protected by the No Surprises Act from surprise billing, also called “balance billing”. Under this law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. Our billing and insurance team is here to help answer any questions. To read more about this, please select the link below: