Billing & Insurance

Our job is to make navigating the billing and insurance process as smooth as possible for you!

Questions For Our Billing Team?

They would be happy to help guide you!

Contact our billing team by:
Phone: 608-497-3198
Contact Form: Fill it out here!

If you are looking to pay your bill, click here!

Frequently Asked Questions


What insurance companies does CI work with?

We are proud of outstanding and valued relationships with the following insurance companies:
Aetna, The Alliance, Auxiant, ChampVA, GHC, Dean (SSM), Health EOS, Humana, Tricare, Quartz,
UMR, BCBS, Security Health Plan, Aspirus Health Plan, and WPS.

CI is a trusted and contracted provider for most local insurance carriers.
If you do not see your insurance provider on our list, please connect with your employer or insurance carrier.

*CI is
not a Medicaid, Badgercare, Forward Health, or Katie Beckett provider.
However, our services can be accessed through a number of county funding programs based on eligibility.
You can read more about those programs below!*

Quartz insurance logoDean Health Plan insurance logo  anthem blue cross blue shield insurance logo  security health plan insurance logo

the alliance self-funding smart insurance logo WPS Health insurance logo


How do I start the insurance process?

Once your intake paperwork is completed, we will help you by contacting your insurance to verify coverage and benefits on your behalf. The CI team will submit any necessary insurance authorizations. 

When will I receive a bill?

Our billing cycle is monthly with billing statements being mailed out around the 15th of each month, for therapy services from the previous month. 


Who do I contact about a change in my insurance information?

Great question! We will need to know about any change in insurance or address, throughout the year, as soon as possible. You can contact our billing department directly with this information. They will need new paperwork filled out, along with a copy of your new insurance card.


What are my payment options?

There are several ways to pay your bill. You can pay your bill conveniently online, right here, any hour of the day! You can also call in a payment over the phone, 608-497-3198 or you can mail your payment to CI Pediatric Therapy Centers 2935 S Fish Hatchery Rd #140 Madison, WI 53711 


Are there grant opportunities available?

Our team would love to help you look into this! We have dedicated members of our CI Team, Family Support Liaisons (FSLs), that can work with you and your family to investigate any potential grant opportunities. To contact a member of our FSL team, you may do so on our contact form here!

County Funded Resources and Programs


The Children's Long-Term Support Waiver (CLTS)

CLTS Website

To apply for the CLTS Waiver: Call your county agency

To qualify for CLTS services: The Children’s Long-Term Support (CLTS) Waiver Program is a Home and Community-Based Service (HCBS) Waiver that provides Medicaid funding for children under age 22 who have substantial limitations in their daily activities and need support to remain in their home or community. Eligible children include those with developmental disabilities, severe emotional disturbances, and physical disabilities. Funding can be used to support a range of different services based on an assessment of the needs of the child and his or her family.

Family Support and Resource Center (FSRC)

FSRC Website

To apply for the Family Support Program: Call: 608 -237–7630, Email:

To qualify for Family Support: Families are eligible for the Family Support Program if they have a child under 21 years of age, who has a significant disability and is living at home in Dane County or returning from an out-of-home placement. Family Support includes a variety of home and community-based supports designed to enhance the quality of life for children with significant disabilities and to keep families together. Based on the belief that each family is unique and that parents are in the best position to know the specific needs of their children and their families, family support services are family-centered and flexible, with parents choosing the assistance they receive.

Include, Respect, I Self-Direct (IRIS)

IRIS Website

To apply for IRIS: contact your local Aging and Disability Resource Center

To qualify for IRIS services: IRIS (Include, Respect, I Self-Direct) is a self-directed program for Wisconsin’s adults with disabilities. You have to be eligible for Medicaid to be in the IRIS program and over age 18. IRIS is built on the principles of self-determination and self-direction and can be used for a variety of services.

Comprehensive Community Services (CCS)

CCS Website

To quality for CCS services: We can work with you and your case manager regarding potential services.

Meet the CI Billing Team

Notice of Privacy Practices

Your information is protected by the Health Insurance Portability and Accountability Act (HIPAA). This law describes how medical information about you may be used and disclosed and how you can get access to this information. To read our HIPAA notice of privacy practices, please select the link below:

No Surprises Act 

You are protected by the No Surprises Act from surprise billing, also called “balance billing”. Under this law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. Our billing and insurance team is here to help answer any questions. To read more about this, please select the link below: